Privacy Policy

Introduction

Thakur Ramsingh Itihas Shodh Sansthan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including when you make payments through Indian payment gateways such as Razorpay, Paytm, PhonePe, Google Pay, or any other integrated payment service providers.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name, email address, phone number, and postal address
• Date of birth and educational qualifications
• Payment information (processed securely through our payment gateway partners)
• Academic records, certificates, and supporting documents
• Profile photographs and identity documents (Aadhaar, PAN, etc.)
• Communication preferences and feedback

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address, browser type, and operating system
• Device information and unique identifiers
• Pages visited, time spent, and referring URL
• Cookies and similar tracking technologies
• Location data (if permitted)

1.3 Payment Information

Payment transactions are processed through secure third-party payment gateways including Razorpay, Paytm, PhonePe, Google Pay, and other Indian payment service providers. We do not store complete credit/debit card information, UPI IDs, or net banking credentials. Payment gateway partners process and store such sensitive information in compliance with PCI-DSS standards and RBI guidelines.

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing admissions, registrations, and enrollment
• Managing academic records and student information
• Processing payments, fees, and financial transactions
• Communicating with students, parents, and stakeholders
• Providing customer support and responding to inquiries
• Improving our website, services, and user experience
• Conducting research and analysis for institutional improvement
• Sending educational updates, newsletters, and announcements
• Complying with legal obligations and regulatory requirements
• Preventing fraud, security breaches, and unauthorized access

3. Information Sharing and Disclosure

We may share your information with:

• Payment Gateway Partners: Razorpay, Paytm, PhonePe, Google Pay, and other payment processors for transaction processing
• Service Providers: Third-party vendors who assist in website hosting, email services, analytics, and technical support
• Educational Boards: Affiliated universities, examination boards, and accreditation bodies as required
• Government Authorities: When required by law, regulation, or legal process (Income Tax, FCRA compliance, etc.)
• Parent Organizations: Related educational institutions or parent organizations as necessary for administrative purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include SSL encryption, secure servers, access controls, regular security audits, and compliance with Indian data protection regulations. Payment transactions are secured through PCI-DSS compliant payment gateways with 256-bit SSL encryption.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Academic records are maintained as per UGC guidelines and institutional policies. Payment records are retained for a minimum of 7 years as per Indian tax laws and accounting standards.

6. Your Rights and Choices

Under applicable laws, including the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request a copy of your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal retention requirements)
• Right to Withdraw Consent: Withdraw consent for processing your data at any time
• Right to Object: Object to processing of your information for certain purposes
• Right to Data Portability: Request transfer of your data to another organization
• Right to Grievance Redressal: File a complaint with our Data Protection Officer or regulatory authorities

To exercise these rights, please contact us at support@ssneri.com or call +91 94184-85415.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website.

8. Third-Party Links and Services

Our website may contain links to third-party websites, including payment gateways, social media platforms, and partner organizations. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

9. Children's Privacy

We may collect information from students who are minors. Parents and legal guardians have the right to review, modify, or request deletion of their child's personal information. We comply with applicable child protection laws and obtain appropriate consent before processing children's data.

10. International Data Transfers

Your information may be processed and stored on servers located outside India. We ensure that appropriate safeguards are in place to protect your data in accordance with Indian data protection laws and international standards.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our services after changes constitute acceptance of the updated policy.

12. Compliance with Indian Laws

This Privacy Policy complies with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, RBI guidelines for payment systems, PCI-DSS standards, and other applicable Indian regulations. We are committed to maintaining compliance with evolving data protection laws in India.